BA Exec Club points not coming from Cathay Pacific
Apr 19, 2024, 2:33 am
#1
Original Poster
Join Date: Feb 2024
Location: London
Programs: BA, Virgin
Posts: 4
BA Exec Club points not coming from Cathay Pacific
new to here. It seems that each time i take a flight on Cathay the Points do not get credited to my BA account and when I submit a claim it gets rejected. The last time I called after the rejection they credited it, but the most recent time i'm still waiting on the claim to be dealt with. Is there a problem with partner airlines crediting (Cathay in this case) or am I just unlucky?
Apr 19, 2024, 2:37 am
#2
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,970
Some booking classes on Cathay may not be eligible for TP
you can enter your flight details in the TP calculator and see what points are awarded for what booking classes. if your booking class is not on the list then its 0 points
https://www.britishairways.com/trave...r/public/en_gb
you can enter your flight details in the TP calculator and see what points are awarded for what booking classes. if your booking class is not on the list then its 0 points
https://www.britishairways.com/trave...r/public/en_gb
Apr 19, 2024, 2:46 am
#3
Join Date: May 2016
Programs: BAEC - Gold, IHG - Spire Ambassador
Posts: 580
We flew with Iberia to Madrid for Easter. Outbound credited, inbound didn’t. Ten days later I tried to use the missing flights function on BA’s website but received an error message. I called the Gold line yesterday and was told the flights would credit in three days.
Apr 19, 2024, 2:55 am
#4
Join Date: Jan 2018
Programs: BA Gold, Sixt Platinum
Posts: 321
Similar story here, still waiting on some Avios and TP from CX too. We had a connection in HKG (one ticket, one check in, luggage checked through) the flight from HKG credited after two days, the flight to HKG has still not credited (yes, booking class eligible per the BA calculator). Claim put in on BA.com about 10 days ago but still nothing.
Apr 19, 2024, 3:05 am
#5
Join Date: Oct 2014
Location: Krakow
Programs: BAEC Silver, Miles and More(FTL), IHG(Platinum), Accor, HHonors(Diamond), SPG, Hertz Five Star
Posts: 5,970
if the flights are showing in the calculator as eligible but retro claims are being denied I would recommend calling BAEC
Apr 19, 2024, 4:23 am
#6
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,881
Welcome to Flyertalk.
There was a problem with P class flights for several years which got sorted out a few months back.
They did get nothing but now they are treated as business class by BA for reward purposes.
So your issues in the past may not be the same as issue from today.
There was a problem with P class flights for several years which got sorted out a few months back.
They did get nothing but now they are treated as business class by BA for reward purposes.
So your issues in the past may not be the same as issue from today.
Apr 19, 2024, 4:28 am
#7
Join Date: Dec 2016
Location: Hertfordshire
Programs: BA Gold, Accor Diamond, IHG Diamond
Posts: 553
I’ve had to do this silly dance with BA for my last 3 trips with CX.
W sectors LHR-HKG don’t credit, but Y sectors HKG-xxx do credit automatically.
Raise a partner claim on the BA website including all details + ticket number. Claim rejected.
Use webchat to contact BAEC and the points credit within 2 days.
Tedious.
W sectors LHR-HKG don’t credit, but Y sectors HKG-xxx do credit automatically.
Raise a partner claim on the BA website including all details + ticket number. Claim rejected.
Use webchat to contact BAEC and the points credit within 2 days.
Tedious.
Apr 19, 2024, 4:47 am
#8
Join Date: Aug 2006
Location: Switzerland
Posts: 1,593
I've just flown TPE - HKG - CDG on Cathay, then CDG - LHR - BSL on BA on a separate ticket. In J.
Not only did Cathay in Taipei check my bags all the way to Basel (as expected - it's going from BA to Cathay that doesn't work), but the Avios and TPs credited within 24 hours.
(I'm still waiting for a dribble of Avios/TPs from a short JAL flight in Y I took 10 days ago.)
Edit: JAL flights posted. Got my 15 TPs (10 for the outbound, 5 inbound). There's a chance I might make Silver this year - first time since 2018.
Not only did Cathay in Taipei check my bags all the way to Basel (as expected - it's going from BA to Cathay that doesn't work), but the Avios and TPs credited within 24 hours.
(I'm still waiting for a dribble of Avios/TPs from a short JAL flight in Y I took 10 days ago.)
Edit: JAL flights posted. Got my 15 TPs (10 for the outbound, 5 inbound). There's a chance I might make Silver this year - first time since 2018.
Last edited by adrianlondon; Apr 21, 2024 at 1:46 pm
Apr 19, 2024, 11:03 am
#11
Join Date: Oct 2014
Location: UK
Programs: BAEC
Posts: 1,881
If you give the dates of travel and the flights numbers taken and which class of travel on each flight you will get better answers here.
E.g.
2nd MAR 2024 CX252 LHR-HKG Booking class I
If you don't know how to find out the booking class of your ticket, just say whether it was economy, business, first etc. But you will probably need to find out the booking class to decide how much you are due.
Apr 21, 2024, 11:21 pm
#13
Join Date: Jan 2017
Programs: BA SL, CX GR, IHG Plat Amb
Posts: 583
Similar problem with me. Flight back in January on CX with a one-way E class ticket. Still not credited after chat, X, and even submitting boarding pass and booking record to EC via email. Local hotline was not helpful, as they could only refer the case back to base.
Apr 22, 2024, 2:03 am
#15
Join Date: Dec 2014
Location: HKG
Programs: BAEC Gold, CX MPC Gold, Avis preferred plus, MyWaitrose card
Posts: 288
Interestingly I flew last week HKG-SIN, outbound in W (R fare bucket) on Tuesday morning and inbound in J (I fare bucket) on Wednesday night. The inbound business class flight credited the next day but the outbound premium economy still hasn't credited....
Looking at the previous posts, is it worth a call to BA yet or hang fire for another few days (the 25 missing TPs will net me Gold)??
EDIT: looking back all my CX flights from last 12 months have credited on (the next) either Mondays or Thursdays. So ordinarily would have expected the outbound to credit with the inbound... might give it til this Thursday and then call...
Looking at the previous posts, is it worth a call to BA yet or hang fire for another few days (the 25 missing TPs will net me Gold)??
EDIT: looking back all my CX flights from last 12 months have credited on (the next) either Mondays or Thursdays. So ordinarily would have expected the outbound to credit with the inbound... might give it til this Thursday and then call...
Last edited by Firemin; Apr 22, 2024 at 2:18 am