No extra baggage for sapphire on CX
#1
Original Poster
Join Date: Nov 2007
Location: PVG
Programs: SK*G, QR*G
Posts: 520
No extra baggage for sapphire on CX
According to CX own website you get one extra pc luggage as sapphire.
https://www.cathaypacific.com/cx/en_...-benefits.html
However the staff showed me an internal guide that shows that sapphire only get 2 pcs for economy essentials, no extra. How can this be? This was the only reason I booked CX and paid extra for essentials.
Also according to Oneworld it says 1 pcs extra luggage. It does says with small text "exemptions may apply"..
https://www.oneworld.com/travel-benefits
Very disappointing.
https://www.cathaypacific.com/cx/en_...-benefits.html
However the staff showed me an internal guide that shows that sapphire only get 2 pcs for economy essentials, no extra. How can this be? This was the only reason I booked CX and paid extra for essentials.
Also according to Oneworld it says 1 pcs extra luggage. It does says with small text "exemptions may apply"..
https://www.oneworld.com/travel-benefits
Very disappointing.
#2
Join Date: Apr 2023
Location: Hong Kong
Posts: 345
If I understand you correctly, you have misread the Cathay page. It states:
It seems to me that your fare included 2 pieces already, in which case you are at the maximum. Sapphire status does not add a third piece. The oneworld site has wording with the same meaning.
For flights using the baggage allowance 'piece' system: in international itineraries, up to a maximum of two checked bags is allowed – one additional bag (up to 23kg) is applicable when the ticketed allowance is one bag, or one checked bag (up to 23kg) is applicable when there is no ticketed allowance; in purely domestic itineraries, one checked bag (up to 23kg) is applicable when the regular ticketed allowance has no free allowance.
#3
Original Poster
Join Date: Nov 2007
Location: PVG
Programs: SK*G, QR*G
Posts: 520
It's a strange policy thought, because I wouldn't have bought the more expensive essential ticket if I was aware of this.
#4
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,421
https://www.cathaypacific.com/cx/en_US/baggage.html
There’s a calculator to show you exactly what you are entitled to with each route/fare/status
There’s a calculator to show you exactly what you are entitled to with each route/fare/status
#5
Join Date: Feb 2016
Location: DMV & FL
Programs: AA, KF
Posts: 267
https://www.cathaypacific.com/cx/en_US/baggage.html
There’s a calculator to show you exactly what you are entitled to with each route/fare/status
There’s a calculator to show you exactly what you are entitled to with each route/fare/status
#6
Original Poster
Join Date: Nov 2007
Location: PVG
Programs: SK*G, QR*G
Posts: 520
To note on special checked baggage privileges,
- Customers travelling in First and Business Class cabins will, in most cases, receive an even greater free checked baggage allowance
- Customers travelling in First and Business Class cabins will, in most cases, receive an even greater free checked baggage allowance
#7
Ambassador: Japan Airlines
Join Date: Mar 2008
Location: LAX
Programs: JAL Mileage Bank, JMB Diamond, oneworld Emerald, Bonvoy Platinum
Posts: 16,421
The oneworld website has this in the footnote. What do they mean by that?
If 2 bags is max then first and business will not receive additional baggage right? So sapphire emerald with oneworld has no baggage benefits for business or first class (which normally comes with minimum 2 baggage?
If 2 bags is max then first and business will not receive additional baggage right? So sapphire emerald with oneworld has no baggage benefits for business or first class (which normally comes with minimum 2 baggage?
#8
Join Date: Mar 2024
Programs: Qatar Airways Privilege Club
Posts: 46
Even CX SL don't get an extra piece of baggage on CX flights, where many 2nd-tier members of other airlines do with their own airline!
#9
Join Date: Jun 2012
Posts: 100
Well off topic a little, so also to be fair for CX, they are one of the only airlines that allows CX SL to access lounge whereas most airlines don't.
#10
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,178
On the topic of bags where pieces system (mostly North America route) I would assume 2 pieces with 32kg each (64kg total) is pretty darn good. I never had issue on baggage allowances because I travel with hand luggage only and when I had to relocate I had family with us so pooled allowance was pretty generous. 1 extra piece so total 32x3kg is available to OWE, rightly so given how expensive freight is.
Many don't realize but to me extra-baggage is the most tangible benefits of all OW benefits. Try sending 32kg by DHL, probably cost more than your air ticket... as to F-class lounge you can get any food/drink for less than 100USD at airport.
#11
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Hong Kong, France
Programs: FB , BA Gold
Posts: 15,624
because CX silver so punitively hard to achieve most savy fliers can easily make OWS if they diverted their business elsewhere. Similarly CX DM (OWE) is probably one of toughest emerald to earn.
On the topic of bags where pieces system (mostly North America route) I would assume 2 pieces with 32kg each (64kg total) is pretty darn good. I never had issue on baggage allowances because I travel with hand luggage only and when I had to relocate I had family with us so pooled allowance was pretty generous. 1 extra piece so total 32x3kg is available to OWE, rightly so given how expensive freight is.
Many don't realize but to me extra-baggage is the most tangible benefits of all OW benefits. Try sending 32kg by DHL, probably cost more than your air ticket... as to F-class lounge you can get any food/drink for less than 100USD at airport.
On the topic of bags where pieces system (mostly North America route) I would assume 2 pieces with 32kg each (64kg total) is pretty darn good. I never had issue on baggage allowances because I travel with hand luggage only and when I had to relocate I had family with us so pooled allowance was pretty generous. 1 extra piece so total 32x3kg is available to OWE, rightly so given how expensive freight is.
Many don't realize but to me extra-baggage is the most tangible benefits of all OW benefits. Try sending 32kg by DHL, probably cost more than your air ticket... as to F-class lounge you can get any food/drink for less than 100USD at airport.
#12
Join Date: Apr 2001
Location: HKG/HND/OOL
Programs: QF Emerald. SQ Gold.
Posts: 3,178
#13
Join Date: Aug 2015
Location: Hong Kong
Programs: Hilton Honors Gold, Marriott Gold, BA Silver, Hertz President's Club
Posts: 502
I would like to add that CX is generally not stingy with its baggage allowance. If you're over by a few kgs, airport staff will accept your baggage. If you're blatantly over, both hand or checked luggage, then you will be asked to pay.
#14
Join Date: Jan 2018
Programs: CX Macro polo Silver, AA platinum
Posts: 88
as far as i know:
For other Oneworld Sapphire while traveling with CX, the maximum of free checked-in luggage allowance is capped at 2 pieces.
For Cathay Gold (equivalent to oneworld sapphire), diamond and other oneworld Emerald while traveling with CX, you always get extra one piece of luggage, meaning if the ticket has already 2 pieces of free check in luggage, you will get extra 1 piece (in total 3).
For other Oneworld Sapphire while traveling with CX, the maximum of free checked-in luggage allowance is capped at 2 pieces.
For Cathay Gold (equivalent to oneworld sapphire), diamond and other oneworld Emerald while traveling with CX, you always get extra one piece of luggage, meaning if the ticket has already 2 pieces of free check in luggage, you will get extra 1 piece (in total 3).
#15
Join Date: Jan 2018
Programs: CX Macro polo Silver, AA platinum
Posts: 88
I agree, never encountered any problem when i have 2kgs heavier, whereas, Qatar airways always checks whether my hand luggage is heavier than 7kg……. If yes, they will ask me to check in…. Even though it is only 8.1kg.