Gate Agent Phone Number Screen
Apr 24, 2024, 7:48 am
#1
Original Poster
Join Date: Feb 2005
Programs: DL DM; Hilton Diamond; Marriott LT Titanium; Long live SPG... f MAR
Posts: 199
Gate Agent Phone Number Screen
This morning I was running late and missed my flight (was at the gate 12 minutes prior, but doors were closed). My mistake clearly. The gate agent then said "we were going to call you, but you don't have a phone number listed." She then showed me the screen and indeed, I had no contact information. This could have saved me because I was waiting for screening at TSA for an extra minute or two.
Does anyone know what populates this information for the gate agent? When I call into the Diamond line, it recognizes my number and links up to my account, but this must be something else.
Thanks!
Does anyone know what populates this information for the gate agent? When I call into the Diamond line, it recognizes my number and links up to my account, but this must be something else.
Thanks!
Apr 24, 2024, 8:19 am
#2
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,098
Were you on a personal booking, or an agency booking for work travel? I assume this info (phone number and email) is pulled from the Passenger Information details for each reservation which is available on website in following section (below) after clicking on "Passenger Information" link for a reservation. If you are on a corporate booking, it may not be populating it in the reservation.
Apr 24, 2024, 8:31 am
#3
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,563
Were you on a personal booking, or an agency booking for work travel? I assume this info (phone number and email) is pulled from the Passenger Information details for each reservation which is available on website in following section (below) after clicking on "Passenger Information" link for a reservation. If you are on a corporate booking, it may not be populating it in the reservation.
It can be different from my Delta contact details.
Apr 24, 2024, 8:34 am
#4
Original Poster
Join Date: Feb 2005
Programs: DL DM; Hilton Diamond; Marriott LT Titanium; Long live SPG... f MAR
Posts: 199
Were you on a personal booking, or an agency booking for work travel? I assume this info (phone number and email) is pulled from the Passenger Information details for each reservation which is available on website in following section (below) after clicking on "Passenger Information" link for a reservation. If you are on a corporate booking, it may not be populating it in the reservation.
Apr 24, 2024, 8:52 am
#5
FlyerTalk Evangelist
Join Date: Jul 2003
Posts: 23,098
If they are able to populate it when booking, that would be ideal. However, if you can pull up your company reservations on delta.com, you should be able to change/populate the information yourself for each reservation.
Apr 24, 2024, 9:18 am
#6
FlyerTalk Evangelist
Join Date: Sep 2007
Location: BOS
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When you book a flight through your account on your own, it uses your number from your profile and populates this automatically so no issues there.
I've also found with corporate bookings, even though my company system has my phone number, it never actually puts it into my reservation... so after corporate books my ticket I go in to the itinerary and add my phone number to the contact info. Annoying since I have to remember to do this every time as they could never figure out why their Concur system doesn't fill in my phone number.
I've also found with corporate bookings, even though my company system has my phone number, it never actually puts it into my reservation... so after corporate books my ticket I go in to the itinerary and add my phone number to the contact info. Annoying since I have to remember to do this every time as they could never figure out why their Concur system doesn't fill in my phone number.
Apr 24, 2024, 11:29 am
#8
Join Date: Dec 2021
Location: Rhode Island
Programs: JB Mosaic 4, DL Diamond, Marriot Gold, National Executive Elite
Posts: 119
So for those of us using Egencia, as long as I have fully filled out my profile Egencia, I don't need to do anything and this information will be passed on through DL correct?
Apr 24, 2024, 1:51 pm
#9
Join Date: Feb 2007
Location: Atlanta
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Posts: 1,563
Apr 24, 2024, 2:19 pm
#10
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I would recommend checking/verifying that your info did in fact get entered into tickets. Just because you have a completed profile in that other system doesn't mean it passes everything correctly over.
Apr 24, 2024, 2:20 pm
#11
Join Date: Feb 2007
Location: Atlanta
Programs: Delta Death March, Hyatt Globalist, IHG Plat, Marriott/Hilton Gold Life
Posts: 1,563
Yes, unless they compromise your data or someone there deletes it, denies it, and their execs blame "IT".
Apr 24, 2024, 5:37 pm
#13
Join Date: Jun 2005
Location: Huntsville, AL
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Apr 24, 2024, 6:57 pm
#14
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