Conrad Las Vegas at Resorts World {US-NV}
Oct 12, 2021, 5:29 pm
#76
Join Date: Mar 2011
Location: Up in the Air
Programs: OW Emerald
Posts: 524
The only thing consistent about Resorts World is they're inconsistent.
I stayed here one night Mon-Tue before moving to Encore Tower Suites for next 4 nights. I booked an Strip view king and maybe due to combo of arriving at 9pm on a Tue, the standard suite being 1 category higher up, and this being an Amex FHR stay, I did get upgraded to an standard suite when I asked. They also honored the FHR guaranteed 4pm late check, luckily for me since I had to work from my hotel room the next day. (The bad news is it looks like they pulled all availability for Conrad from Amex FHR online engine. Only Crockfords is available for FHR bookings now, which is not nearly as good a value proposition)
The Standard suite was really nice, big TVs, nice big bath and a 2nd powder room half bathroom was nice too.
At check in, the front desk did mention if not for the FHR contracted guaranteed 4pm late checkout, it'll be $40 to get a 1pm late checkout, $60 for 3pm, and 50% of room rate for 5pm late check out even as a Hilton Diamond member. The FHR $125 credit was good for any place at Resort World I can charge to room with exception of the Italian restaurant. I used it for a very good dinner at Wallys.
The $25/day a person Diamond credit was good at only the kitchen, agave, and suns out. They didn't say anything to me about needing to use the Diamond credits by midnight though. I used it for some Sunout BF sandies at noon next day. At checkout, none of my FHR or Diamond credits posted so I waited 10min while the front desk lady laboriously one by one zeroed out my room charges, applying the credits manually. Luckily I wasn't in a hurry to check out.
I know Genting loves bragging they're the first ultra luxury resort built on the strip in 11 years. However, they got lots to improve on, esp with the Cosmo nearby and especially Wynn Encore across the street.
Wynn Tower Suites still sets the gold standard for me, with Cosmo having more of a party vibe, great restaurants, the terrace balcony, and the great mid strip location.
Resorts World Conrad is par for the course for a USA Conrad, hardware is good compared to domestic Conrads but the wildly inconsistent soft service and tech teething pains does not make for relaxing vacation or even a biz trip once conventions start back up. Lack of late check outs for diamonds and them blocking off all future Conrad FHR space seals the deal for me. (Cosmo gives Marriott Plats/Titaniums 2pm late checkout fwiw)
P.S., Genting rewards mispelled my email when I signed up in person and it was a giant pain waiting on hold to talk to a person to correct it, then fighting the IT issues to register for online access. I was curious what comp offers I got for playing a good amount at Resorts world for 3 nights.
The same level of play at Cosmo got me 3 free midweek nights or discounted weekend nights. Genting offered me a $50 resort credit if I pay the full hilton.com prices, min 2 nights stay to get the $50 credit. Thanks but no thanks. I won't even bother asking for a comp match, I got my comp stay booked at Cosmo for next time already.
I stayed here one night Mon-Tue before moving to Encore Tower Suites for next 4 nights. I booked an Strip view king and maybe due to combo of arriving at 9pm on a Tue, the standard suite being 1 category higher up, and this being an Amex FHR stay, I did get upgraded to an standard suite when I asked. They also honored the FHR guaranteed 4pm late check, luckily for me since I had to work from my hotel room the next day. (The bad news is it looks like they pulled all availability for Conrad from Amex FHR online engine. Only Crockfords is available for FHR bookings now, which is not nearly as good a value proposition)
The Standard suite was really nice, big TVs, nice big bath and a 2nd powder room half bathroom was nice too.
At check in, the front desk did mention if not for the FHR contracted guaranteed 4pm late checkout, it'll be $40 to get a 1pm late checkout, $60 for 3pm, and 50% of room rate for 5pm late check out even as a Hilton Diamond member. The FHR $125 credit was good for any place at Resort World I can charge to room with exception of the Italian restaurant. I used it for a very good dinner at Wallys.
The $25/day a person Diamond credit was good at only the kitchen, agave, and suns out. They didn't say anything to me about needing to use the Diamond credits by midnight though. I used it for some Sunout BF sandies at noon next day. At checkout, none of my FHR or Diamond credits posted so I waited 10min while the front desk lady laboriously one by one zeroed out my room charges, applying the credits manually. Luckily I wasn't in a hurry to check out.
I know Genting loves bragging they're the first ultra luxury resort built on the strip in 11 years. However, they got lots to improve on, esp with the Cosmo nearby and especially Wynn Encore across the street.
Wynn Tower Suites still sets the gold standard for me, with Cosmo having more of a party vibe, great restaurants, the terrace balcony, and the great mid strip location.
Resorts World Conrad is par for the course for a USA Conrad, hardware is good compared to domestic Conrads but the wildly inconsistent soft service and tech teething pains does not make for relaxing vacation or even a biz trip once conventions start back up. Lack of late check outs for diamonds and them blocking off all future Conrad FHR space seals the deal for me. (Cosmo gives Marriott Plats/Titaniums 2pm late checkout fwiw)
P.S., Genting rewards mispelled my email when I signed up in person and it was a giant pain waiting on hold to talk to a person to correct it, then fighting the IT issues to register for online access. I was curious what comp offers I got for playing a good amount at Resorts world for 3 nights.
The same level of play at Cosmo got me 3 free midweek nights or discounted weekend nights. Genting offered me a $50 resort credit if I pay the full hilton.com prices, min 2 nights stay to get the $50 credit. Thanks but no thanks. I won't even bother asking for a comp match, I got my comp stay booked at Cosmo for next time already.
FWIW, I don't usually ask for room upgrades. I don't expect room upgrades. I just knew that this hotel is empty mid-week. When she said no, I made a comment like "I appreciate that you're in the casino business and may want to to hold onto the suites to give to casino players as comps." She assured me that wasn't the case, that she wasn't holding anything back, there just weren't any suites available. Meanwhile, the app showed at least 9 suites for sale at the time she was telling me she was seeing none in her system. She said maybe this was because they had a sold out weekend and perhaps the rooms weren't clean yet (3 p.m. Tuesday).
I have no idea what they'd do if someone booked those 9 suites for sale and walked in. I suspect the suites would magically become available, but maybe they really were all dirty.
Note: I have read a fair number of other reports of Diamond members getting suite upgrades and late checkouts here mid-week, so maybe I just got unlucky.
The late check out denial just seemed ridiculous, especially since, being in the casino business, you'd think they'd want to keep people around spending money on property when they are slow mid-week.
I have no idea what they'd do if someone booked those 9 suites for sale and walked in. I suspect the suites would magically become available, but maybe they really were all dirty.
Note: I have read a fair number of other reports of Diamond members getting suite upgrades and late checkouts here mid-week, so maybe I just got unlucky.
The late check out denial just seemed ridiculous, especially since, being in the casino business, you'd think they'd want to keep people around spending money on property when they are slow mid-week.
Last edited by dchen2; Oct 12, 2021 at 6:05 pm
Oct 14, 2021, 1:50 am
#77
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,796
I'm still not well versed on Hilton T&C - is this annoying rule in place somehow because it's a resort or because Hilton's late checkout benefits are not guaranteed? Like you, I also need to work in hotel rooms and late checkout is one of the most important benefits in hotel loyalty programmes for me. Oh how I miss #spglife ...
Oct 14, 2021, 7:21 am
#78
Join Date: Dec 2011
Location: BRS
Programs: BA Gold, Hilton Diamond
Posts: 5,002
I'm still not well versed on Hilton T&C - is this annoying rule in place somehow because it's a resort or because Hilton's late checkout benefits are not guaranteed? Like you, I also need to work in hotel rooms and late checkout is one of the most important benefits in hotel loyalty programmes for me. Oh how I miss #spglife ...
Oct 14, 2021, 5:36 pm
#79
Join Date: Mar 2011
Location: Up in the Air
Programs: OW Emerald
Posts: 524
I'm still not well versed on Hilton T&C - is this annoying rule in place somehow because it's a resort or because Hilton's late checkout benefits are not guaranteed? Like you, I also need to work in hotel rooms and late checkout is one of the most important benefits in hotel loyalty programmes for me. Oh how I miss #spglife ...
I learned if you value guaranteed 4pm late checkouts, Marriotts (non-resort hotels) and Hyatt (guaranteed 2pm checkout for mid tier, 4pm for globalist) is the programs to gain elite status in.
Amex FHR is the only consistent rate based 4pm late checkout, Virtuoso, Hilton Impressio etc rates all have late checkout "based on availability" escape clauses too.
RIP #Spglife
Oct 18, 2021, 8:59 pm
#81
Join Date: Mar 2011
Location: Up in the Air
Programs: OW Emerald
Posts: 524
I would have the Impressario travel agent you're booking through confirm that with the hotel. It might be only F&B or both F&B + Spa. Sometimes, the front desk can make an exception and convert it too. Wouldn't hurt to get this in writing since experiences at Resort World is so inconsistent.
E.g., Wynn Encore allowed the virtuoso $100 spa credit to be converted to a F&B credit the two times I stayed there in April and June 2021.
If it's similar to the Amex FHR $125 per stay experience credit, it was "The Food and Beverage credit can be used anywhere with the exclusion of on the fly room service, Brezza and Bar Zazu (opening soon)." So FHR for Conrad Vegas didn't allow the credit to be used towards spa.
E.g., Wynn Encore allowed the virtuoso $100 spa credit to be converted to a F&B credit the two times I stayed there in April and June 2021.
If it's similar to the Amex FHR $125 per stay experience credit, it was "The Food and Beverage credit can be used anywhere with the exclusion of on the fly room service, Brezza and Bar Zazu (opening soon)." So FHR for Conrad Vegas didn't allow the credit to be used towards spa.
Last edited by dchen2; Oct 19, 2021 at 4:05 pm
Oct 19, 2021, 12:44 am
#83
FlyerTalk Evangelist
Join Date: Oct 2001
Location: Falkirk, Scotland,VS Red, BA Gold, HH Diamond,UK Amex Plat
Programs: Master of the Privy Purse des Muccis
Posts: 18,004
Oct 19, 2021, 3:13 am
#84
Join Date: Jun 2008
Location: CONUS
Programs: HHonors, United, Delta
Posts: 828
Oct 19, 2021, 9:03 am
#86
Join Date: Mar 2009
Posts: 3,521
not valid on opaque bookings
Oct 19, 2021, 11:59 am
#87
Join Date: Aug 2017
Programs: Hilton Diamond, IHG Spire Ambassador, Global Entry
Posts: 2,979
According to T&C, Hilton honors members, from non-elite to silver/gold/diamond all have the same late check out "based on availability" benefit which hotels interpret 90% of time to mean it's never available for free. The recent infusion of credit card based Hhonors elites haven't helped. If everyone is elite, then no one is really elite.
I learned if you value guaranteed 4pm late checkouts, Marriotts (non-resort hotels) and Hyatt (guaranteed 2pm checkout for mid tier, 4pm for globalist) is the programs to gain elite status in.
Amex FHR is the only consistent rate based 4pm late checkout, Virtuoso, Hilton Impressio etc rates all have late checkout "based on availability" escape clauses too.
RIP #Spglife
I learned if you value guaranteed 4pm late checkouts, Marriotts (non-resort hotels) and Hyatt (guaranteed 2pm checkout for mid tier, 4pm for globalist) is the programs to gain elite status in.
Amex FHR is the only consistent rate based 4pm late checkout, Virtuoso, Hilton Impressio etc rates all have late checkout "based on availability" escape clauses too.
RIP #Spglife
Oct 19, 2021, 1:28 pm
#88
Join Date: Jan 2012
Location: HEL
Programs: SPG LTP, hotels, OWE, STE+, *G, Octopus
Posts: 5,796
Please note the hashtag used by both dchen2 and myself - spg guaranteed 4pm checkout for even lowest status tier (of two possible) Gold
Oct 19, 2021, 3:51 pm
#89
Join Date: Mar 2011
Location: Up in the Air
Programs: OW Emerald
Posts: 524
The thing that grinds everyone's gears is the uncertainty and inconsistency. If I want the certainty of a "guaranteed" 4pm late checkout, I listed my options above. An alternative for Hilton props if you want to guarantee late checkout is to reserve and pay for an additional night... judging by the recent Hilton/Conrad Vegas rates, the market has spoken. Frequently you can buy 3 nights at the Conrad Vegas for the price of 2 nights at Cosmo (Bonvoy) or Aria (WOH).
Oct 19, 2021, 4:10 pm
#90
Join Date: Mar 2011
Location: Up in the Air
Programs: OW Emerald
Posts: 524
I wouldn't expect or be entitled to hhonors elite benefits booking through an OTA though. And Priceline/Hotwire opaque rates are sadly not eligible for the Hilton price matching.