Did British Airways not credit enough AA loyalty points?
May 4, 2024, 6:38 am
#1
Original Poster
Join Date: May 2024
Posts: 4
Did British Airways not credit enough AA loyalty points?
I recent flew to Europe and my transatlantic flights were AA operated. I earned 39k points on the outbound, but on the return my BA connection flight to LHR made me miss my AA flight home from LHR to the US. BA rebooked me on a BA flight and then subsequently only have me 12k AA loyalty points… seems too low. Any advice on how to get it corrected?
May 4, 2024, 6:43 am
#2
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,576
I recent flew to Europe and my transatlantic flights were AA operated. I earned 39k points on the outbound, but on the return my BA connection flight to LHR made me miss my AA flight home from LHR to the US. BA rebooked me on a BA flight and then subsequently only have me 12k AA loyalty points… seems too low. Any advice on how to get it corrected?
If the earnings are in fact wrong then you will have to call AAdvantage Customer Service to get it fixed (800-882-8880, not the usual reservations number).
May 4, 2024, 6:48 am
#3
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,213
This happened to me and the flights credited on distance not fare as those details were dropped (you can see it on the screen with your flight earnings details). I’d follow what JJeffrey suggested by calling in. Alternative is to log it via the AA website (note you want a fare review as the cost details were dropped during this rebooking due to delays), but you’re better off talking to a human at the onset.
May 4, 2024, 9:43 am
#4
Original Poster
Join Date: May 2024
Posts: 4
Your LP earnings with AA and BA are based on the fare. What was the fare you paid? Was this a roundtrip business fare?
If the earnings are in fact wrong then you will have to call AAdvantage Customer Service to get it fixed (800-882-8880, not the usual reservations number).
If the earnings are in fact wrong then you will have to call AAdvantage Customer Service to get it fixed (800-882-8880, not the usual reservations number).
May 4, 2024, 9:44 am
#5
Original Poster
Join Date: May 2024
Posts: 4
This happened to me and the flights credited on distance not fare as those details were dropped (you can see it on the screen with your flight earnings details). I’d follow what JJeffrey suggested by calling in. Alternative is to log it via the AA website (note you want a fare review as the cost details were dropped during this rebooking due to delays), but you’re better off talking to a human at the onset.
May 4, 2024, 10:01 am
#6
FlyerTalk Evangelist
Join Date: Feb 2001
Location: RDU <|> MMX
Programs: AA EXP 2MM, SK EBS
Posts: 12,576
May 4, 2024, 1:44 pm
#7
Original Poster
Join Date: May 2024
Posts: 4
it was ~$9k so I would have expected about 80k points total round trip (I’m AA platinum pro). I don’t know the exact fare the the return trip because BA rebooked me through another city and the last leg was on UA regional flight. But I still would have expected a lot more miles than 12k.
May 4, 2024, 7:36 pm
#8
Join Date: Nov 2011
Location: Boston, MA
Programs: AA 1MM CK, DL Plat, Hilton Diamond, Bonvoy Ambassador (RIP SPG), BAEC Gold
Posts: 1,213
it was ~$9k so I would have expected about 80k points total round trip (I’m AA platinum pro). I don’t know the exact fare the the return trip because BA rebooked me through another city and the last leg was on UA regional flight. But I still would have expected a lot more miles than 12k.